IF YOU ARE EXPERIENCING PROBLEMS WITH OUR STREAMING (NOT PLAYING AUDIO) ON VARIOUS PLATFORMS (LIKE TUNEIN) AND THE STREAMING PLAYER (BELOW) YOU MAY NEED TO CLEAR YOUR BROWSING HISTORY (CACHES). CLICK HERE FOR INSTRUCTIONS.
Question: My tuner says "buffering" a lot and drops in and out. What's the deal?
Answer: We recommend a broadband connection when using our site as well as listening to our online stream and other audio content. Slower connections may cause the content to constantly buffer or never load.
Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal to a streaming company who then processes it and sends it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a "buffer" which picks up scrambled bits and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way.
Question: I've emailed you a question, comment, complaint or compliment and haven't heard back from you today or yesterday! Why not?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.
Question: Why do you block some programs on your stream that I can hear on you over the air radio station?
Answer: We do not have the rights to stream certain programs. We offer streaming for free, but not everybody does, so if we stream something for free that someone else is charging a fee for – well you know… that's why law degrees are so popular!
Question: How do I report errors or get answers to questions not on this list?
Answer: Email Operations @ MediaOneGroupRadio.com (it may take awhile to get a response, due to "investigation work")
